1. Returns or exchanges are only accepted in the following cases:
Wrong item received
Damaged product received
Defective item received
2. Any return or exchange request must be reported within 72 hours from the date of delivery.
3. To process the request, customers must provide:
Order number
Photos/videos of the product
Clear description of the issue
4. Returned items must:
Be unused and unopened
Be in original packaging
Refund Policy
1. Refunds will only be processed after inspection and approval of the returned item.
2. Approved refunds will be issued through the original payment method within [7-14] business days, depending on bank or payment provider processing timelines.
3. We reserve the right to reject refund or exchange requests if the returned product does not meet the above conditions.
4. Email our Customer Service team at alaynas.store@gmail.comwith your order number and reason for return.
